Privacy Policy

Effective Date: Jan 1, 2025

BeawIT Consulting LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard information obtained through your use of our help desk web application ("BW Helpdesk").

Information We Collect

1. Information You Provide to Us

We may collect personal information that you voluntarily provide when using the Application, such as:

  • Name
  • Email address
  • Phone number
  • Company name
  • Details related to support requests

2. Automatically Collected Information

When you use the Application, we may automatically collect:

  • Device information (e.g., browser type, operating system)
  • IP address
  • Usage data (e.g., pages visited, time spent on the Application)
  • Cookies and similar tracking technologies

3. Third-Party Data

We may receive additional information about you from third-party integrations or services you connect with our Application (e.g., single sign-on services).

How We Use Your Information

We use the information we collect for the following purposes:

  1. Service Delivery: To provide, operate, and maintain the Application.
  2. Customer Support: To respond to your inquiries, troubleshoot issues, and improve support services.
  3. Enhancements: To analyze and improve the functionality, usability, and performance of the Application.
  4. Compliance: To comply with legal obligations and enforce our terms of service.
  5. Communication: To send service-related notifications and updates.

Information Sharing

We do not sell or rent your personal information. However, we may share your information under the following circumstances:

  1. Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., hosting, analytics, customer support tools).
  2. Legal Obligations: When required to comply with legal processes, enforce agreements, or protect against fraudulent or illegal activity.
  3. Business Transfers: In connection with a merger, sale, or other business transfer involving our Application.

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  1. Access: Request a copy of the personal information we hold about you.
  2. Correction: Request corrections to inaccurate or incomplete information.
  3. Deletion: Request deletion of your personal data, subject to certain legal exceptions.
  4. Restriction: Request restriction of data processing under specific circumstances.
  5. Objection: Object to processing based on legitimate interests.
  6. Data Portability: Request transfer of your data to another service provider.

To exercise these rights, contact us at support@beawit.net.

Cookies and Tracking Technologies

The Application uses cookies and similar tracking technologies to enhance user experience and analyze usage patterns. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting an updated policy on the Application and updating the "Jan 1, 2025"

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@beawit.net
Phone: 360-399-6834

By using the Application, you agree to the terms of this Privacy Policy.