Terms of Service for BW Helpdesk

Effective Date: Jan 1, 2025

Welcome to the BW Helpdesk (“Application,” “Platform,” or “Service”). These Terms of Service (“Terms”) govern your access to and use of our platform. By using the Service, you agree to comply with and be bound by these Terms. If you do not agree, please discontinue use of the Service immediately.

1. Acceptance of Terms

By accessing or using BW Helpdesk, you confirm that you are at least 18 years old or have the legal authority to agree to these Terms on behalf of an organization.

2. Description of Services

BW Helpdesk provides a platform for managing support requests, tracking tickets, and communicating with service representatives. Features and functionality may vary depending on your subscription level or service plan.

3. User Responsibilities

By using our Service, you agree to:

• Provide accurate and up-to-date information when creating an account or submitting tickets.
• Keep your login credentials secure and confidential.
• Use the Service only for lawful purposes and in accordance with these Terms.

You agree not to:

• Attempt to access, alter, or interfere with data or systems you are not authorized to access.
• Introduce malware, viruses, or other harmful software to the Platform.
• Use the Service to transmit unlawful, harassing, or harmful content.

4. Account Management

• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities performed under your account.
• Termination: We reserve the right to suspend or terminate accounts for violating these Terms or engaging in activities that harm the Service or other users.

5. Subscription and Payment Terms

If the Service includes paid plans or subscriptions:

• Payment must be made in accordance with the agreed-upon terms during signup.
• Fees are non-refundable unless stated otherwise in a separate agreement.
• We reserve the right to modify pricing or billing terms with reasonable notice to you.

6. Intellectual Property

All content, trademarks, logos, and other intellectual property on the Platform are owned by Beawit Consulting LLC or its licensors. You may not reproduce, modify, or distribute this content without prior written permission.

7. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied. Beawit Consulting LLC does not guarantee that the Service will be uninterrupted, error-free, or secure.

8. Limitation of Liability

To the fullest extent permitted by law, Beawit Consulting LLC is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service. Our total liability is limited to the amount you paid for the Service, if any, during the 12 months prior to the event giving rise to the claim.

9. Indemnification

You agree to indemnify and hold harmless Beawit Consulting LLC, its affiliates, employees, and partners from any claims, damages, or expenses (including legal fees) arising out of your use of the Service or violation of these Terms.

10. Modifications to the Service

We may update or modify the Service, including these Terms, at any time. Changes will be effective upon posting, and continued use of the Service constitutes your acceptance of the revised Terms.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of Washington State. Any disputes arising out of these Terms will be resolved through arbitration or litigation in Washington State unless otherwise required by law.

12. Termination

We reserve the right to terminate or restrict access to the Service at our discretion, with or without notice, for conduct that violates these Terms or is otherwise harmful to the Platform or other users.

13. Contact Information

If you have any questions or concerns about these Terms, please contact us at:
Email: support@beawit.net
Phone: 360-399-6834

Thank you for using the BW Helpdesk. Your trust and cooperation are essential to us.